Important Update: Our team is currently affected by the widespread Microsoft service outage, meaning our emails are down and we are unable to receive or respond to messages. Our phone lines remain fully operational—for any urgent enquiries, please call us on 0121 355 4774. We apologise for any inconvenience and appreciate your understanding.

Skip to content
Imagine That Tag

Market research

3 articles
Insight
Why your CX strategy needs client feedback and how to implement it
3 June 2026

According to Price Waterhouse Coopers (PWC), 32 per cent of customers would leave after just one bad experience even if they love…

 Insight
Client Listening – The missing ingredient for reliable retention
14 April 2026

By Callum Macrae, Marketing Director Client Listening is the art of understanding how your clients really feel about their interactions…

 Insight
Secrets (and confessions) of a mystery shopper
14 April 2026

By Rich Croxford, Account Manager You are probably losing leads right now. Every missed call, every delayed response, every unanswered…