Category
Blogs
49 articles
Insight
Client Listening – The missing ingredient for reliable retention
By Callum Macrae, Marketing Director Client Listening is the art of understanding how your clients really feel about their interactions…
InsightSecrets (and confessions) of a mystery shopper
By Rich Croxford, Account Manager You are probably losing leads right now. Every missed call, every delayed response, every unanswered…
InsightUser experience (UX) explained by a graphic designer
By Todd Gravestock, Creative Director User experience (UX) sounds fairly intuitive and to some degree it is how someone interacts…
InsightWhat is the ROI of having a new website?
By Tom Mason, Communications Director I was speaking with a client the other day about their website and the fact…
InsightIs your graphic design letting you down? Here’s how to fix it
By Todd Gravestock, Creative Director I have worked in graphic design for over 20 years, and I’ve seen trends come,…
Insight“Recruitment is challenging” say 71% of care providers – Is marketing the solution?
You can see recruitment in care as just an HR problem or you can see it as a marketing challenge...